We want you to love your new gear as much as we do, so before removing the tags and taking them out for a run or a workout if you can please give them a little go around the house with the tags attached, do a few small exercises, jog up & down the hallway etc to see that they move well & feel comfortable for you. We try to be as flexible as we possibly can & are happy to accept returns but unfortunately we cannot accept items that have been worn, unless they are faulty.
If you’re not 100% satisfied with the items you purchased, we offer a full refund or exchange (subject to availability) for goods purchased if returned within 60 days unless otherwise stated on the product description page. Items marked down on our sale page will be issued a credit that won’t expire or exchange (full priced items purchased with a discount code are applicable for refunds). Please send an email to us on firstname.lastname@example.org if you need to return items.
Extended Returns/Exchanges in COVID-19 climate.
We already try to be pretty flexible with exchanges/returns to ensure its super easy to shop online with us but during this time if you are unable to get to a post office or send your items back to us in a timely manner we can extend our usual returns period to help accommodate your needs as much as possible. We are extending our returns time frame to 60 days from purchase date during these unprecedented times so if something is not quite right just let us know and we can help 🙂
Conditions for Returns & ExchangesThere are a few rules in order to return or exchange a product with RunFaster! 1. Products must be returned within 60 days of purchase. 2. Original tags & swim bottom liners must remain attached. Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it’s obvious that this hasn’t been done. 3. Item(s) must be in original condition, unworn and unsoiled 4. Please email us on email@example.com for further instructions 5. Return shipping costs are the responsibility of the customer. NB: NZ customers please get in touch as we are working on a more economical way for you to return/exchange items.
We will notify you by email once your return has been received and processed and will process your refund as quickly as possible, however please allow at least 5 – 10 business days for your refund to appear in your account. We will issue your refund in the same method as to which your item was paid.
Please note: We are unable to offer refunds on items marked down on our sale page (discount codes on full priced items are OK) we will issue a credit or exchange in this instance.
Printed styles are a repeat pattern and print placement will vary slightly with each pair. We are happy to exchange for a different print placement, however this is classed as ‘change of mind’ and return postage back to us will be the responsibility of the customer.
If you would like to exchange a purchase for another style or size please contact us on firstname.lastname@example.org to discuss available items and we will provide details to send back the unwanted garment to us. The return shipping costs are the responsibility of the customer to get the item back to us for both Australian and International orders. For Australia & NZ orders we will cover the shipping costs to send your new item out to you (for one exchange per order only and via standard shipping). For other international countries we are unable to cover the shipping to send your new item out to you so we will provide a separate invoice to you to pay for return freight.
Although we take great care when packaging your order if when you receive your order you find a fault in some way or a manufacturing fault has occurred within a reasonable time frame please email us at email@example.com to discuss further.
Please note: Items which have been damaged due to general wear and tear are not considered to be a fault.
We reserve the right to refuse any returned items that have been damaged after they are received by you or if they are not in new condition and original packaging. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.